REFUND POLICY

Refund Policy: Store Credit and Exchange Only

At The Modest Muslim, we strive to provide you with the highest quality products and exceptional customer service. We understand that sometimes situations may arise where a return or exchange is necessary. Please read our refund policy carefully.

Store Credit:

  • We offer store credit for eligible items returned within 30 days of purchase.
  • The item must be unused, in its original condition, and accompanied by proof of purchase.
  • Store credit will be issued for the full purchase price, excluding any shipping charges.
  • The store credit can be used towards any future purchase at The Modest Muslim.

Exchange:

  • We gladly accept exchanges for items of equal or lesser value.
  • The item must be unused, in its original condition, and accompanied by proof of purchase.
  • Exchange requests must be made within 30 days of the original purchase date.
  • Exchanges can be made for a different size, color, or a different product altogether, subject to availability.

Non-Refundable Items:

  • Please note that certain items are non-refundable, including but not limited to personalized or customized products.
  • Additionally, items purchased during clearance sales or promotional events are considered final sale and cannot be returned or exchanged.

Process for Returns and Exchanges:

  • To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order.
  • We will provide you with detailed instructions on how to proceed with your return or exchange.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Important Considerations:

  • We reserve the right to deny a return or exchange if the item does not meet our criteria.
  • Damaged or defective items are subject to evaluation and may be eligible for a replacement or store credit, depending on the situation.
  • Please ensure that your contact information is accurate to facilitate smooth communication regarding your return or exchange.

At The Modest Muslim, we are committed to your satisfaction. While we do not offer refunds, we are dedicated to finding a solution that meets your needs through store credit or exchange. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.